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AudaUpdate Frequently Asked Questions

Below are the most frequently asked questions about AudaUpdate, the electronic vehicle update solution that delivers vehicle data updates up to 2 weeks faster than traditional DVDs.

Running AudaUpdate

1. How long does AudaUpdate take to update my vehicle data

Depending on your broadband internet connection, AudaUpdate normally updates your vehicle data in 1 to 2 1/2 hours.

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2. How much data is downloaded each time I run AudaUpdate?

Each month is different as new vehicles are released and existing models are updated. On average, month-to-month changes are approximately 100MB to 120MB.

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3. How often should I run AudaUpdate?

Although you can run AudaUpdate manually whenever you want, we recommended that you run a weekly schedule in the evening or over the weekend when you are not using Audatex Estimating.

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4. Why does Audatex Estimating need to be closed in order to run AudaUpdate?

AudaUpdate needs to check all vehicle files for the latest update. If Audatex Estimating is currently in use, some files may not be able to be updated.

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Costs

5. What’s the monthly cost to receive Audatex Estimating vehicle updates through AudaUpdate?

There is no monthly cost to receive your updates through AudaUpdate.

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Computer Requirements and Installation

6. What do I need to run AudaUpdate?

Requirements for running AudaUpdate are located in the Prerequisites section of this guide.

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7. Is AudaUpdate part of Audatex Estimating or a separate application?

AudaUpdate is a separate application and is run outside of Audatex Estimating.

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8. Is AudaUpdate available for Audatex Estimating CD clients? What about Shoplink DVD / CD clients?

AudaUpdate is available to Audatex Estimating DVD clients only at this time. Audatex Estimating CD and Shoplink DVD / CD clients can upgrade to Audatex Estimating DVD by contacting Audatex Customer Service.

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9. Why does AudaUpdate require 10GB of free hard drive space?

AudaUpdate creates a copy of Audatex Estimating data in a separate folder on your computer's internal hard drive. When updates are downloaded and installed, they are first downloaded to this copied data and updated. This is done to ensure that the data is complete and correct prior to installing into your Audatex Estimating data folder. Because of this copied data, additional space is needed.

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10. Why does AudaUpdate require a broadband connection?

This is due to the amount of data that is downloaded and installed each month. A dial-up connection is prone to disconnecting and would require AudaUpdate to be re-run each time the internet connection failed.

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11. Do I need to make any changes to my environment (firewall, anti-virus, etc.) in order to use AudaUpdate?

AudaUpdate downloaded files based on vehicle data changes from month-to-month. To prevent your firewall or anti-virus software from blocking AudaUpdate, ensure that AudaUpdate is a trusted application and that the AudaUpdate directory is excluded from real-time scanning. Consult your software documentation or IT support contact for assistance.

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12. Do I need to install AudaUpdate on every PC?

You only need to install AudaUpdate on the PC with vehicle data on it. For multi-user installations, you only need to install on the server.

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13. Is AudaUpdate available for the AudaStation?

AudaUpdate will be available for the AudaStation in the near future--please stay tuned.

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How It Works

14. What information does AudaUpdate update?

AudaUpdate updates all Audatex Estimating vehicle data (graphics, OEM / PXN part numbers and prices) based on monthly changes received from OEM and aftermarket manufacturers.

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15. Does AudaUpdate replace the "Receive Database Updates" feature in the Audatex Estimating synchronization window?

Weekly part price updates that occur between monthly updates can still be obtained through the "Receive Database Updates" feature within the Audatex Estimating synchronization window.

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16. Does AudaUpdate download the entire DVD each time I update?

No, AudaUpdate downloads only the changes in vehicle files. For example, if the only change for a 1998 Honda Accord is the price of an OEM bumper cover, AudaUpdate would only download and install that change. This allows AudaUpdate to only download changes that you need to be current.

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17. Will I continue to receive DVDs after I start using AudaUpdate?

Yes, however, you will receive a DVD every three months instead of once a month. Currently, AudaUpdate supports the ability to obtain vehicle data updates. Future enhancements may include the addition of Audatex Estimating software updates eliminating the need to receive any DVDs for program and data updates.

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