MAACO to Improve Customer Experience and Productivity with Data and Technology
SAN DIEGO – April 7, 2014 – AudaExplore™, a leading data-driven solution provider to insurance carriers, repairers, dealerships and fleet owners, today announced that it has signed an agreement to provide its Driver Experience and Repair Platforms to MAACO® Collision Repair & Auto Painting to enhance MAACO’s customer experience and operational efficiency as it continues to expand into new markets throughout North America.
Customized specifically for MAACO’s franchisee owners, AudaExplore’s Driver Experience and Repair Platforms are designed to deliver unique customer moments and increase shop productivity through:
“We are excited about our partnership with AudaExplore, their state-of-the-art technology will help our franchisees streamline operations and enhance the overall customer experience,” said Jose Costa, President, MAACO. “As North America’s Bodyshop for more than four decades, we are committed to leading the industry with new technology, quality products and providing the best service to our customers.”
MAACO currently operates 450 auto painting and collision repair shops in the United States and Canada. With AudaExplore’s Driver Experience and Repair Platforms, MAACO shops are equipped with significantly more actionable and real-time operational data, resulting in positive gains in shop efficiency for franchisees, and a more satisfying paint and repair experience for their customers.
“The collision repair market is highly competitive, so the quality of data – whether it’s an estimate or employee productivity rate – plays an advantageous role,” said Gordon Henderson, VP of Collision Repair Solutions, AudaExplore. “By offering improved visibility into its shops operation and delivering applications that create a differentiated customer experience, AudaExplore’s solutions enable the company to adapt and grow efficiently. We look forward to building out our partnership with MAACO and help the company achieve its expansion goals.”
For more than 40 years, AudaExplore has delivered intelligent technology solutions that enable repair facilities to run a more profitable and productive business while creating uncommon experiences for their customers. Deployed by more than 15,000 repair shops across North America, MAACO is the latest multi-shop owner to take advantage of AudaExplore’s proven data-driven Driver Experience and Repair Platforms to reimagine its customer’s experience.
As owners expect greater service throughout the life of their vehicle, AudaExplore helps businesses reimagine the ownership experience through its proven data-driven solutions. By delivering global data, easy-to-use technology and deeper insights into the ownership lifecycle, AudaExplore is leading the industry in making insurance carriers, repairers, dealerships and fleet owners more competitive and profitable. AudaExplore is a business unit of Solera Holdings, Inc. (NYSE: SLH), the leading global claims solutions provider serving the automotive industry. For more information, visit www.audaexplore.com, or follow us on Twitter at @AudaExplore_.
About MAACO Franchising, LLC
Founded in 1972, MAACO(R) Collision Repair & Auto Painting (www.maaco.com) repairs accident damage, dents and faded paint for close to 500,000 drivers annually. The 450 franchises have restored the safety and beauty of all types of vehicles for nearly 40 years. MAACO Franchising, LLC, headquartered in Charlotte, NC, has been cited numerous times by Entrepreneur magazine as #1 in its category in the Annual Franchise 500 survey.
Driven Brands, LLC
Driven Brands, (www.drivenbrands.com) headquartered in Charlotte, NC, serves as parent company for the separate businesses: MAACO(R) (a franchise-based collision repair and auto painting retail network) Meineke Car Care Centers(R) (a franchise-based automotive service and repair retail network); Econo Lube & Tune (a franchised chain of automotive repair/quick lube services) and a franchised network of mobile services consisting of AutoQual(R), Aero-Colours(R) & Drive N Style(R) (specializing in automotive interior reconditioning and maintenance, paint refinishing and restyling services for Car Dealerships).